- Pattern Recognition: Identifies trends in customer interactions, helping predict potential objections and prepare reps proactively.
- Personalized Assistance: Tailors guidance to each individual by analyzing performance, habits, and areas for improvement.
- Performance Tracking: Continuously evaluates rep performance, helping managers recognize top performers and those who may need additional support.
- Adaptive Guidance: Refines and updates assistance recommendations based on the latest data, ensuring relevance and maximum impact.
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Dealer Portal features
Active Conversation
The Active Conversations feature gives dealer managers real‑time visibility into ongoing customer interactions facilitated by sales reps currently being assisted by SWAI. Within this dedicated page in the dealer portal, managers can view AI‑generated summaries and deal‑status indicators for every active conversation, refreshed every 30 seconds. When deeper insight is needed, managers can select any conversation to access a detailed speech‑to‑text transcription. This feature keeps managers fully informed, enabling them to support their team more effectively, close more deals in the moment, and ensure smooth, high‑quality customer engagements.
All Conversations Feature
The All Conversations feature provides dealer managers with a comprehensive page in the dealer portal where they can review every customer interaction in one centralized location. This includes AI‑generated summaries, speech‑to‑text transcriptions, and detailed conversation records that show how each interaction started and ended, complete with timestamps.
Managers can also access assistance insights for conversations that did not result in a sale. These insights identify the specific objections that stalled the deal and outline the guidance SWAI provided to help sales reps handle similar situations more effectively in the future.
This holistic view enables managers to monitor performance, spot patterns, and implement targeted improvements that enhance overall sales effectiveness. Please note that all Personal Identifiable Information (PII) is fully redacted from all conversations. Transcriptions are for assistance and compliance purposes only.
Stop Conversation Feature
The Stop Conversation feature on the dealer portal empowers dealer managers with the ability to immediately halt any ongoing customer interaction. When a manager opts to stop a conversation, they are presented with two choices: they can either terminate the conversation entirely or end the conversation and move it to the “All Conversations” section for further review. This functionality provides managers with greater control over live interactions, ensuring they can intervene when necessary to maintain quality and address any issues promptly.
Conversation Summary Feature
The Conversation Summary feature leverages AI to provide a concise, summarized version of each customer interaction, offering managers a quick and clear overview of key points discussed. Updated every 30 seconds, these summaries distill lengthy conversations into essential highlights, enabling managers to swiftly assess the status and content of interactions without sifting through extensive transcripts. This real-time summarization aids in identifying areas of concern, tracking customer sentiments, and making informed decisions to guide and support sales consultants more effectively.
Deal Status Indicator Feature
The Deal Status Indicator feature employs color-coded bullet indicators to visually represent the progress of customer interactions. Green signifies smooth interactions where the sales rep is effectively engaging with the customer. Red flags interactions where the customer has raised an objection that the sales rep might be struggling to address. A black triangle represents a 5-minute warning, signaling that the customer has either agreed to purchase the vehicle or expressed an intent to leave. These critical 5-minute warnings are promptly emailed to managers and sent as notifications to the dealer portal. Managers can quickly review the exact sentence that triggered the warning, allowing them to either cancel it as a false alarm or let the conversation conclude. The system updates these deal status indicators every 30 seconds, ensuring managers have real-time insights to make timely decisions.
Speech-To-Text Transcription Feature
Our SWAI Mobile App. transcribes customer interactions in real-time, providing managers with an up-to-the-minute view of the conversations between sales consultants that SWAI has been hired to train and their customers. Utilizing advanced speech-to-text technology, the feature automatically redacts personally identifiable information (PII) to ensure privacy and compliance. Managers can now gain valuable insights into customer interactions, enabling them to offer timely guidance and support to their sales team. With this tool, managers no longer have to guess what’s being said on the floor; they have direct, actionable data to help optimize sales strategies and improve customer service.
SWAI Mobile App features
Pro Tip Feature
The Pro Tip feature is designed to empower sales reps by teaching them how to proactively avoid customer objections in the future. Many objections can be avoided with a proper sales process and strategic questioning. SWAI leverages advanced technology to identify which steps in the sales process were missed, leading to the customer objection that halted the sale. By learning these Pro Tips, consultants not only develop their skills but also gain the confidence needed to become true professionals. This feature ensures that sales reps are better equipped to navigate future interactions smoothly, enhancing their overall effectiveness and success rates.
Sales Quiz Feature
The Sales Quiz feature is designed to ensure that sales reps truly retain the training provided by SWAI. When a sales rep indicates that they have retained the training, they will trigger a quiz to validate their retention. This serves as concrete evidence to dealers that SWAI is effectively developing their sales consultants. SWAI continues to train the sales consultant on the same objection daily until they successfully pass the quiz. To reinforce this knowledge, the sales rep will receive an additional quiz on the same objection 30 days after passing it the first time. This dual-layered approach helps cement the knowledge, keeping it at the forefront of their skill set and ensuring long-term proficiency.
Identify Objection Feature
The Identify Objection feature leverages advanced AI technology to pinpoint customer objections with remarkable precision. SWAI carefully analyzes conversations to identify the exact objections that caused a customer to leave without making a purchase. This precise identification allows SWAI to provide targeted training to address these specific objections, ensuring that consultants receive training only where it is truly needed. If SWAI detects that a consultant has effectively handled an objection, allowing the conversation and sales process to continue, it will not provide additional training on that point. This focused approach minimizes wasted time and enhances the efficiency of the training process, ultimately improving sales performance.
AI Suggestion Feature
The AI Suggestion feature, branded as SWAI training, is designed to enhance the sales capabilities of consultants. By analyzing thousands of conversations, SWAI ranks responses to common customer objections and always provides the top-ranked response. This ensures that sales consultants are equipped with the most effective rebuttals to move future customers along the sales process efficiently when faced with similar objections. This continuous, data-driven training approach substantially improves sales outcomes.
Machine Learning in SWAI
SWAI leverages advanced machine learning technology to continuously monitor all assistance insights, ensuring sales representatives don’t encounter the same objection twice without improved guidance. By analyzing interactions and identifying recurring challenges, SWAI dynamically updates its assistance recommendations to close gaps in knowledge and execution. The system ranks responses based on real‑world effectiveness, giving sales reps the highest‑performing strategies and ensuring top‑tier support.
Machine learning in SWAI also unlocks several powerful advantages:
Sales Process Feature
The Sales Process feature provides a best‑practice framework built from analyzing thousands of real customer interactions, giving sales reps a proven roadmap for more effective conversations.This ensures every consultant follows a structured, data‑driven approach that consistently boosts success rates.
Dealers also have full flexibility to customize the process by replacing the standard framework with their own sales methodology. Once applied, this custom process becomes the exclusive guidance model for their team, allowing SWAI’s assistance to align perfectly with each dealership’s unique strategies and preferences.
With both best‑practice and dealer‑specific options available, every sales rep receives the most relevant, precise, and effective support for how they sell.